Terms of sale

1. These general conditions of sale (hereinafter the “CGV”) apply to the website of the company LE PANTALON (commercial name: LEPANTALON, SAS with capital of 10,000 euros, having its headquarters at 41 rue Saint-Augustin 75002 Paris, registered with the Paris RCS under number 809 805 864, NAF code 4771Z, and number Intracommunity VAT: FR30809805864) accessible at the address www.lepantalon.com (hereinafter the “website”) and for orders placed on the website.
2. References such as “we” or “us” in these General Terms and Conditions refer to LEPANTALON, and any reference to “you” or “your” refers to you as a user making a purchase on the Website (hereinafter “the Customer”).
3. We thank you for reading these General Terms and Conditions carefully before using the website and placing an order on the Website.
4. The sales contract is subject to French legislation.

Article 2: the sales contract

1. You declare that you have the legal capacity to enter into this contract, that is to say, that you are of legal age and are not under guardianship. The order by the Customer implies irrevocable acceptance of these general conditions of sale.
2. All products offered for sale on the Website are valid while stocks last.
3. Your order constitutes acceptance of our offer, the price offered and the designated products. Once your order is confirmed, you agree to be bound by a sales contract, subject to product availability and validation of your payment.
4. The items sold on the Website are presented with the greatest possible accuracy. The photos are intended to best present the products offered for sale; they are only indicative and are non-contractual.
5. Purchases made on the Website are solely for your personal use, or intended as a gift, and may not be used for a resale business.

Article 3: the order

1. You can view and modify the items in your basket at any time by clicking on “My basket”.
2. Validation of the order implies irrevocable acceptance of these General Terms and Conditions.
3. Once the order has been validated, you will automatically receive an email confirming your order, including a summary of the items ordered. This email confirms that we have received your order, but does not constitute confirmation of product availability.
4. You will receive a second email when your items are ready to ship, which will be a confirmation of the availability of the items ordered. If the products ordered are no longer available, the order will be canceled and payment will not be made. If only some of the products ordered are available, shipping and payment will only concern the items available.

Article 4: delivery times

1. Products purchased by the customer are generally delivered between 2 and 3 working days in mainland France. In all cases, the products are delivered within a maximum period of 30 days from the date of receipt of the second delivery email (day after the initial order). If this deadline is exceeded, the customer may request immediate termination of the sale and obtain reimbursement of the sums paid related to this sale.
2. Transport risks are the responsibility of the customer from the moment they leave the warehouse. The customer will be invited to check the condition of the packaging and the conformity of the items delivered and immediately report any anomaly to us.
3. If you order several products, we may have to send them to you in several installments. The products ordered will be delivered to the delivery address you indicated at the time of your order. We cannot be held responsible in the event of an incorrect or incomplete address.

Article 5: price and delivery costs

1. The prices on the website are indicated in Euro and are inclusive of tax (all taxes included, including VAT at the legal rate in force).
2. Prices are guaranteed subject to typographical errors.
3. The prices indicated on the website exclude delivery costs.
4. Delivery costs are indicated on the page“Delivery and Returns”of the website. For international delivery outside mainland France, the costs are indicated all taxes included when placing the order. These delivery costs are in addition to the prices indicated for the products. Before final validation of the order, the customer is informed of the full price to pay.
5. Prices are subject to change. The products are invoiced on the basis of the prices in force indicated on the website at the time of validation of the order.
6. Products purchased are payable in full in cash on the day the order is placed. Delivery of the product will only take place after payment in full for the product. The transfer of ownership of the products occurs after payment in full.

Article 6: payment, failure to pay

1. Payment for the products must be made by credit card, following the instructions on the payment page.
2. Payment in 2 or 3x without Alma fees is eligible for baskets ranging from €130 to €2000.
3. The full price, including shipping costs, will be charged to your payment card when the ordered products are shipped.
4. You certify to us that you are the holder of the bank card used when paying for your items.
5. If the card issuer refuses to authorize payment, the order will not be validated and the goods will not be sent. We will send you an email to inform you of the refusal.
6. Purchases are made securely. For payments by bank card (credit card, visa credit card and e-credit card), our partner PayPlug takes care of payment security. All information that Customers communicate to LE PANTALON is strictly protected and guarantees the compliance and security of each transaction.
7. LE PANTALON does not accept payments by check or bank transfer.

Article 7: obligation of the parties

• LE PANTALON, in the event of acceptance of an order, undertakes to sell and deliver to the Customer the product(s) ordered by the latter according to the terms specified in the preceding articles.
• LE PANTALON undertakes to verify that the products comply with French regulations.
• The Customer undertakes to indicate to LE PANTALON an address to which delivery can be made. Providing personal information (name, address, telephone number, email address, etc.) collected for the purposes of concluding the sales contract is mandatory. This information is essential for processing and routing orders and issuing invoices. Failure to provide information will result in non-validation of the order. In the event of an error in the provision of this information, LE PANTALON cannot be held responsible for the impossibility of delivering the product. In this case, the Customer remains responsible for payment. In the event of provision of an incomplete address resulting in the impossibility of delivery by the transport provider, the CUSTOMER will have to pay the delivery costs corresponding to the reshipment of their order.
  
  

Article 8: invoice

• The invoice is sent to the email address indicated when ordering and is also available in the “My Account” area in the “My orders” section of the Website. It is established in accordance with the price in force on the day the order is placed. LE PANTALON disclaims all responsibility for data entry errors.
  
  

Article 9: right of withdrawal - product return and refund

1. Deadline and terms for exercising the right of withdrawal: if you are not satisfied with the products ordered, in accordance with article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal from LE PANTALON, without having to give reasons for their decision. LE PANTALON extends this period up to thirty (30) days from delivery of the order to make a product return request.
2. Beyond this period of thirty (30) days, the sale is firm and final.
3. The right of withdrawal can be exercised either by logging into your customer account. The Customer has thirty (30) days from receipt of their item to notify LE PANTALON of their intention to return the products via the “My Account” area on the website. To do this, simply go to the “My Orders” area, then in the box « Return request » to select the product(s) you wish to return. The Customer is invited to indicate the reasons for his return and then to validate. The item will then appear in the “My returns” area; you will then need to download the returns slip and the prepaid label to stick on the package.
4. Either by using and sending the model withdrawal form appearing in Appendix 1 of the General Conditions of Sale, by post, to the following address: LEPANTALON 41, rue Saint Augustin 75002 Paris, France, or by email to hello@lepantalon.com.
5. The Customer cannot exercise his right of withdrawal for a Product made according to his specifications: used, worn, washed, damaged or unsealed.
6. Reimbursement of purchased products will be accepted if the following conditions are met - the products are returned in their original condition and complete, have not been damaged, washed or worn outside of the fitting; the original packaging, any accessories (labels, etc.) are also returned and the cardboard label is still attached to the product. - the return form is attached to the package. - the products are returned to the address indicated on the return slip.
7. The refund of the returned product(s) will be made in full by bank transfer to the bank account used for the order within a maximum period of 14 days following receipt of the returned goods.
8. If we receive the returned items within a period of more than thirty (30) working days from receipt of the ordered products, we reserve the right not to refund the products. The items will be returned to you.
9. We are not obliged to accept returns under conditions which do not comply with paragraphs 3 and 6.
10. Price per lot and refund conditions: for Classic Chino, the unit price varies depending on the number of items purchased simultaneously.
    In the event of a partial return, the refund amount is recalculated on the basis of the price corresponding to the quantity actually kept by the customer.
    Example: if the customer buys 2 chinos (one at the price of €95 and one at the reduced price of €75, for a total of €170), then returns one, the applicable price becomes that of a single purchase (€95). The refund will then be equal to the difference between the amount initially paid and the amount due for the item kept, i.e. €75.

Article 11: guarantees

Tous nos produits bénéficient de la garantie légale de conformité (telle que définie aux articles L217–4 et suivants du Code de la Consommation) et de la garantie contre les vices cachés (telle que définie aux articles 1641 et suivants du Code Civil), si le produit a été porté dans des conditions normales d’utilisation, et que les conseils d’entretien indiqués sur notre site ont été suivis. These guarantees allow the Customer to return defective or non-compliant Products delivered free of charge.

Legal guarantee of conformity

1. Article L217–4 of the Consumer Code: “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
2. Article L211–5 of the Consumer Code: “To comply with the contract, the property must:
   1) Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
   2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »
3. Article L211-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. »
4. Article L211-10 of the Consumer Code: “If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: If the solution requested, proposed or agreed pursuant to article L. 211-9 cannot be implemented within one month following the buyer's complaint; Or if this solution cannot be done without major inconvenience for him given the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor. »
5. Article L211-11 of the Consumer Code : “The application of the provisions of articles L. 211-9 and L. 211-10 takes place at no cost to the Buyer. These same provisions do not prevent the award of damages. »
6. Article L211–12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Guarantee against hidden defects

1. Article 1641 of the Civil Code: “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have only given a lower price, if he had known about them. »
2. Article 1648 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642–1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »

Exclusion de garanties

1. Products modified, repaired, integrated or added by the Customer are excluded from the warranty. The warranty will not apply for apparent defects. The warranty will not cover Products damaged during transport after Delivery or due to misuse.
2. For any request regarding legal guarantees, the Customer must contact Customer Service via the contact form on the site.

Force Majeure

1. In the event of the occurrence of a force majeure event preventing the execution of these General Terms and Conditions, LE PANTALON will inform the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lock-outs, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, act of terrorism, bad weather, epidemic, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of LE PANTALON or the Customer without compensation to either party. Failure to pay by the Customer cannot be justified by a case of force majeure.

Article 12: personal data

• In order to offer for sale, sell and deliver its products, LE PANTALON collects personal data from users of its website www.lepantalon.fr and from its customers during purchases made at physical points of sale. You are informed that this information is subject to automated data processing.
• You guarantee to us that the information entered on the website relates to your true and true identity.
• It is your responsibility to modify any information transmitted that is incorrect or no longer valid in the “my account” section. We cannot be held responsible for the consequences of this failure to update your personal data.
• LE PANTALON is committed to protecting the personal data of its customers and ensuring the best level of protection.
• In accordance with the Data Protection Act of January 6, 1978, the Customer has the right to access, modify, rectify and delete personal data concerning him or her.
• This right can be exercised with the company LE PANTALON which collected the personal data in the following manner: By post, by writing to the address: LEPANTALON 41, rue Saint Augustin 75002 PARIS; Electronically, to the address: hello@lepantalon.com. The request must indicate the name, first name, postal address, email. For a right of access to data, the request must be accompanied by proof of identity. LE PANTALON sends a response within 1 month after exercising the right. These rights may in certain cases provided for by the regulations be subject to exceptions. In the event of no response or an unsatisfactory response, the person concerned has the option of submitting a complaint to the data protection supervisory authority (the CNIL).
• LE PANTALON reserves the right to collect data about the Customer through the use of cookies in order to improve the personalized service intended for the Internet user.
• When browsing our website and the mobile application, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be recorded through files called "Cookies".
• The cookie makes it possible to monitor navigation or analyze user behavior, and in particular: to measure the use of our website and our application, as well as their content; to save information relating to the customer account when the user is connected to it; to save the shopping cart for 30 minutes; to personalize the display of content accessible to the user.
• The user can modify their cookie preferences, through the browser software used: Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html; Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647; Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies; Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies; iOS: https://support.apple.com/fr-fr/HT201265; The user can also object to the placement of cookies by the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.
  
  

Article 13: intellectual property right

1. All elements of the website are the exclusive intellectual property of LEPANTALON.
2. Use of the website does not authorize you in any way to exploit or reproduce the designs and models. You do not have any copyright, trademark rights or any other intellectual property rights.
3. The brands and distinctive signs of the products on the website are protected under trademark law; the reproduction or representation of any element is strictly prohibited.
4. The website which is made available to you is intended solely for your personal and private and non-commercial use. The content of the website may not be used for any other purposes whatsoever without our express written consent.